Privacy Policy & Cookies - InstaFlame Design & Build Ltd

Privacy & Cookies Policy

InstaFlame Design & Build Ltd


At InstaFlame Design & Build Ltd, we respect your privacy and are committed to protecting any personal information you provide when using our website or contacting us regarding our services.

This policy explains what information we collect, how we use it, and the steps we take to keep it secure.

Last Updated: June 2026


Who We Are


Instaflame Design & Build Ltd specialises in extensions, loft conversions, renovations, refurbishments and complete design & build projects across South West London and Surrey.

Address:
Adjacent 1 Bridge Villas,
Ashcombe Road'
London
SW19 8JS

Telephone: 0800 051 9369

Email: info@instaflame.co.uk

Website: www.instaflame.co.uk


Information We Collect

When you contact us through our website, by email or by telephone, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Property address
  • Details about your project or enquiry


Information provided when requesting a quotation or consultation

We only collect information that is relevant to helping us respond to your enquiry and provide our services.


How We Use Your Information

We use the information you provide to:

  • Respond to enquiries
  • Arrange site visits and consultations
  • Prepare quotations and estimates
  • Deliver our services
  • Communicate throughout your project
  • Improve our website and customer experience
  • Meet legal and regulatory requirements


We do not sell, rent or share your personal information with third parties for marketing purposes.


Website Analytics & SEO


To help us improve our website and understand how visitors use it, we use tools including:

  • Google Analytics
  • Google Analytics collects anonymous information such as:
  • Pages visited
  • Time spent on the website
  • Device type
  • Browser information
  • General location data

This information helps us improve website performance and user experience.

AISEO and Search Engine Optimisation Tools

We may use AISEO and other website optimisation tools to improve search engine visibility and website content.

These tools help us understand how visitors find our website and which pages are most useful.

No personally identifiable information is used for these purposes.


Contact Forms & Quotations

When you complete an enquiry form on our website, the information you provide is used solely for the purpose of:

  • Contacting you regarding your enquiry
  • Providing quotations
  • Arranging appointments or site visits
  • Discussing potential projects

Your information is never sold to third parties.


Cookies


Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember website preferences
  • Analyse visitor behaviour
  • Monitor website performance
  • Improve our services

You can choose to accept or reject non-essential cookies through our cookie banner and browser settings.

Please note that disabling cookies may affect some website functionality.


Data Security


We take reasonable measures to protect your information against unauthorised access, loss, misuse or disclosure.


Our website uses secure hosting and SSL encryption to help safeguard information submitted through our website.

Whilst we take every reasonable precaution, no internet transmission can ever be guaranteed to be completely secure.


How Long We Keep Your Information


We retain personal information only for as long as necessary to:

  • Respond to enquiries
  • Provide quotations and services
  • Meet legal, tax and accounting obligations
  • Resolve disputes if required

Information that is no longer required is securely deleted.


Your Rights


Under UK GDPR legislation, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Restrict or object to certain processing activities
  • Withdraw consent where consent has been given

To exercise any of these rights, please contact us using the details below.


Third Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy policies, security or content of those third-party websites and encourage you to review their policies separately.


Changes To This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes in legislation, technology or our business operations.

Any updates will be published on this page.


Contact Us


If you have any questions regarding this Privacy & Cookies Policy, please contact:

InstaFlame Design & Build Ltd

Adjacent 1 Bridge Villas,
Ashcombe Road,
London
SW19 8JS

Telephone: 0800 051 9369

Email: info@instaflame.co.uk

Company No. 15123511